Frequently asked questionsHome care questions, answered

Call us to talk about timing. Care needs often come up suddenly, after a fall or a hospital stay for example, and we’ll tell you how soon a caregiver can start.

No. There are no contracts and no minimums. You can book as little as one hour a week or as much as round-the-clock care, and change the schedule as needs change.

No. Keep Safe Care doesn’t use long-term contracts. You can adjust or pause care as your family’s needs change.

We’ll ask about your loved one, their routines and what has become hard, answer your questions about cost and scheduling, and talk through next steps for a care plan.

Non-medical home care is help with the everyday activities that become hard with age, illness or disability, such as bathing, dressing, meals, housekeeping, transportation and companionship. These are often called activities of daily living, or ADLs. It doesn’t include medical tasks like wound care, injections or therapy.

Home care is non-medical help with daily life, booked for as many or as few hours as you need. Home health is medical care, such as nursing or therapy, ordered by a doctor for a limited time. Many families use both.

Our caregivers can remind your loved one to take medications on schedule, but they don’t administer medications or perform medical tasks. Those are handled by licensed nurses or a home health agency.

Yes. Round-the-clock care can be covered by caregivers working shifts or by a live-in caregiver, depending on your loved one’s needs.

Yes. Post-surgery and recuperative care covers rides home, help settling in, bathing, meals, medication reminders and rides to follow-up appointments.

Yes. All Keep Safe Care caregivers are insured and bonded.

That’s the goal. Our 2/3 Rule® pays caregivers a bigger share of what clients pay, which helps good caregivers stay. That means familiar faces week after week instead of a revolving door of strangers.

It’s how we pay caregivers: they earn two-thirds of what clients pay for their care. Better pay keeps good caregivers in the job and with the same families.

Depending on needs, we provide companion caregivers, personal care assistants, home health aides and certified nurse aides (CNAs).

Caregivers check in and out with GPS through the Keep Safe Care app and log tasks as they go, with photos and messages tracked in real time. You’ll know when the caregiver arrived, what got done and when they left.

Cost depends on the type of care and the number of hours you need each week. We use a sliding fee scale, so your hourly rate goes down as your weekly hours go up. Call us for current rates in your area.

Original Medicare generally doesn’t cover non-medical, private-duty home care, so many families pay privately. Some long-term care insurance policies and veterans’ benefits, such as the VA’s Aid and Attendance benefit, can help with the cost. We’re happy to talk through your options.

Some veterans and surviving spouses qualify for VA pension benefits such as Aid and Attendance, which can help pay for help at home. Call us and we’ll point you in the right direction.

We’re headquartered in Austin and serve Greater Austin, including Round Rock, Pflugerville, Hutto, Cedar Park, Leander, Georgetown and Lakeway, as well as San Antonio and Greater Dallas. If you’re not sure whether we cover your neighborhood, give us a call.

Use the ZIP checker on our contact page or any city page, or call (512) 766-0150 and we’ll tell you.